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Order & privacy policies

The practical terms customers should understand before ordering.

Order confirmation

Submitting the website form sends an order request. The order becomes final only after Casa Dough confirms availability, timing, delivery fee and total through WhatsApp or phone.

Changes and cancellations

A confirmed order cannot be changed or cancelled.

Quality concerns

If an order is incorrect, damaged, or has a genuine quality concern, contact Casa Dough promptly through WhatsApp. Every case is reviewed and handled individually; the website does not promise a fixed remedy.

Payment

No online payment is collected. Payment is made in cash at delivery or pickup, in USD or the LBP equivalent at the rate confirmed by Casa Dough.

Allergens

Prepared in a kitchen that handles wheat/gluten, milk, eggs, soy, peanuts and tree nuts. Cross-contact may occur.

Nutrition language

Any protein-cookie nutrition figures shown are estimates calculated from the recipe, ingredient labels and supplier information. They are not laboratory tested. 'No added sugar' does not mean sugar-free.

Privacy

Casa Dough uses the details submitted through order, wholesale and newsletter forms only to respond, fulfil requests, maintain customer records and send consented updates. Newsletter consent can be withdrawn by contacting Casa Dough.